Utilise an omni-channel communications service that is thoughtfully adapted to cater to your customers' needs via their own preferred communication channel.
Our cloud-based, contact centre solutions better enable customers to have the access to the support they need.
Interpret their enquiries via a user-friendly platform that allows your agents to record, manage, and analyse customer data.
Why push your customers through limiting on-premises support lines when you can provide support through their favoured touch-points.
Utilise performance data to create the best business outcomes from your agents and customers attributes and behaviours.
Simulate realistic scenarios of impacts on the business from changes in customer prioritization, routing, agent skilling and more.
Predict customer needs and match them with the perfect agent based upon performance records meeting that need.
Optimised filtering of data analytics, sorting and correlating data for clear analyses by managers and analysts.
|Of agent's time spent researching for relevant knowledge.|
|Greater annual increase in customer profit margins when agents utilise Unified Communications.|
|Improved customer retention rates when the contact centre is enabled with Unified Communications.|
|Decrease in agent turnover rate when the contact centre is enabled with Unified Communications.|